• Mininum opening is $300 CAD or equivalent in USD.
• All prices shown are exclusive of GST or regional taxes and are Ex. Works (Prices are subject to change without notice.) All export orders are zero rated (no Vat applicable).
• We accept the following currencies for export orders: USD, CAD
• Once an order is placed online we will respond with a Pro-Forma Tax Invoice (Quote) within 24hrs. On acceptance of the quote we require full payment against the Pro-Forma Invoice.
• The shipping cost is payable once the goods are ready to dispatch and on presentation of our Tax Invoice. We can provide shipping cost estimates if requested. Once an order has been paid we do not accept cancellations or changes.
• Lead time depends on product selection and size of order and can vary between 2 - 6 weeks. In stock items will dispatch within 7 days.
• We accept EFT, Wire / Swif transfer (client to cover all bank charges) and PAYPAL
• These costs are for the customer’s account.
• Shipping:
Local: Canada Post or Courier
Any duties or import taxes are for the customer’s account.
It is the client’s responsibility to insure the goods for shipping. Once goods have been dispatched we will not accept the responsibility for goods damaged in transport
Production lead time can vary between 2 to 6 weeks depending on the order size and time of year. African Creative will endeavour to dispatch as quickly as possible and will provide an estimated lead time on receipt of an order.
Any items which cannot be delivered in the 6-week time frame will be placed on back order. African Creative will inform the customer when the items are in stock and the customer can then decide whether they wish to purchase those items.
• Lead time depends on product selection and size of order and can vary between 2 - 6 weeks. In stock items will dispatch within 7 days.
• Returns/Damages:
On receipt of products the customer has 7 days to report any defective/damaged or missing items. For defective/ damaged products, we require images of the products and damaged cartons to be emailed to Danielle@africancreative.com Damages which arise due to shipping ie. crushed box, broken crates, moisture - insurance claims need to be made with shipping company). African Creative will determine whether the products have been damaged due to shipping or workmanship.
• If damages arise from defective workmanship we will either replace the item or credit the clients account to the value of the product. If we require the goods to be sent back to us this will be at our cost.
• Late payments:
Amounts not paid within 30 days of invoice shall bear interest at 10% rate per annum, compounded monthly in arrears, from the date of invoice until the date of final payment.
Ownership of any goods sold to the customer by African Creative shall not pass to the customer until such time as all amounts owing by the customer to African Creative in respect of such goods have been received in full by African Creative.
• Please note: An order placed with African Creative means acceptance of African Creative’s terms and conditions.
I have read the terms and conditions attached and by signing this application for account, I fully agree to be bound by them without limitations. I also understand that each application for account is subject to African Creative’s approval prior to purchase.